How to leave a rating for a seller

Building a transparent, reputation-based marketplace is core to the DealerClub experience. When you leave honest reviews about inspection accuracy and your buying experience, you help create accountability and trust across the platform — and give fellow dealers insights into who they’re working with.

In this article, you’ll learn how to leave a seller rating after a purchase on DealerClub, when review prompts appear, and how to submit reviews manually through the Command Center.

1 Respond to the review prompt

After you’ve successfully purchased a vehicle, you’ll receive a reminder prompt to leave a review:

• The review window opens two days after vehicle delivery or one week after the auction ends
  
• A Leave a Review pop-up will appear on login
  
• If no review is submitted, the prompt will continue to appear until one is submitted
  

Click Leave a Review to begin.

Leaving a review only takes a minute — and helps build transparency for the entire DealerClub community.

2 Submit your rating

In the pop-up window, you’ll see the vehicle and seller listed.

To submit your review:

1. Select the Listing Accuracy rating (1 to 5 stars)
   
2. Add a brief description of your experience, focused on inspection accuracy and vehicle condition
   
3. Click Submit

After submitting, you’ll return to your list of outstanding reviews and receive a confirmation that your review has been recorded.

Important: Make sure the transaction is complete and any disputes are resolved before leaving a rating.

Note: Dealers can block buyers from future auctions if they believe a rating is inaccurate or retaliatory.

3 Leave a review via the Command Center

You can also go back to leave a review at any time, manually. 

1. Go to the Command Center
2. Click Won 
3. Click Leave a Review

Follow the same steps as above. Select your star rating, add your comments, then click Submit.