Troubleshooting financing lead delivery and access
Cars.com offers shoppers the ability to explore financing options directly from your listings. This guide covers common troubleshooting scenarios and how to resolve them.
I’m not receiving financing leads in my CRM
Check these first:
- Verify your spam/junk folder for leads from Cars.com.
- Confirm your CRM email address is current with your Cars.com representative.
- Check Automatic directly — applications may be there even if CRM delivery failed.
Check out our article on how to view and manage your Cars.com financing leads in Automatic.
Still missing leads? Contact your Cars.com representative with the date, time, and contact info of any missing leads so we can investigate.
I can’t log into Automatic
Try these steps:
- Go directly to automatic.dealerinspire.com — don’t use old bookmarks or links from previous emails
- Click “Forgot Password” to reset your credentials
- Check your spam folder for the password reset email
Important: Each login should start fresh at the main URL. Old activation or reset links expire and can cause login failures.
Need a new user added? Contact your Cars.com representative with the new user’s name, email, and role. Finance Manager access requires approval from your GM, Finance Manager, Controller, or Dealer Principal.
Need more help? Reach out to support@cars.com.
