How can I troubleshoot my OBD scanner?

How can I troubleshoot my OBD scanner?

If you are experiencing any connectivity issues between your BlueDriver OBD scanner and AccuTrade app, this article will provide quick troubleshoot solutions.

IMPORTANT NOTE

BlueDriver released a new LE version of their OBD scanner. If you received your BlueDriver device prior to this date, it is the original. If you received a new scanner following this date, yours is likely the new LE version.  

For Apple (iOS) devices

Follow these troubleshooting steps for Apple users:

  1. Be sure to have the latest version of iOS downloaded.
  2. Uninstall and reinstall the AccuTrade app.
  3. Restart your phone.
  4. Disconnect from Wi-Fi.
  5. Confirm your Bluetooth settings are turned on.
  6. Ensure the BlueDriver device is connected via Bluetooth.
  7. Scan the vehicle, and test a scan.

For new LE scanners (as of January 2026)

  1. Connect your new scanner directly in the AccuTrade app.
    • No need to pair in Bluetooth settings first.
    • Begin a scan with the OBD plugged in and “allow” access to Bluetooth in the app. 
  2. If you use multiple devices, the new LE devices will make the original versions in your Bluetooth settings undiscoverable. To reconnect to the original device:
    • Go to Settings > Bluetooth.
    • Find the new LE device.
    • Tap the (i) icon > select Forget This Device.

For Android devices

Follow these troubleshooting steps for Android users:

  1. Clear your cache and cookies.
  2. Make sure your device is updated to the latest operating system.
  3. Uninstall and reinstall the AccuTrade app.
  4. Restart your phone.
  5. Disconnect from Wi-Fi.
  6. Confirm your Bluetooth settings are turned on.
  7. Ensure the BlueDriver device is connected via Bluetooth.
  8. Scan the vehicle, then start the scan.

Warranty and returns

BlueDriver MAX will gladly accept defective products within one year of the original invoice date. We pay the return postage and will ship a replacement product to you right away.

  1. Go to the BlueDriver Max return page.
  2. Select “Start a Return” and submit your information.
  3. Once submitted, you’ll receive an email with the tracking number. In a separate email, you’ll receive a return label to send back the defective device.

⚠️Defective devices must be returned to avoid additional charges.

FAQ


What’s different about the new BlueDriver scanners?

The new scanners (called “LE scanners”) connect differently to phones/tablets, particularly for iOS devices. Previously, you would go to device settings first, pair using Bluetooth, then go to AccuTrade to scan. Now the pairing happens within the AccuTrade app through BlueDriver’s SDK.


I’m having trouble with my new LE scanner on my iOS device. What should I do? 

If you need to use an older device on iOS after using a new LE scanner, you’ll need to “forget” the new LE device in your iOS settings 

  1. Go to Settings > Bluetooth.
  2. Find the new LE device.
  3. Tap the (i) icon > select Forget This Device.

After forgetting the new device, your old BlueDriver scanner should connect properly. Label your devices clearly (old vs. new) to help track which one you’re using. 


What should I do if my scan won’t finish processing? 

  1. Close AccuTrade.
  2. Unplug the BlueDriver device and plug it back in.
  3. Go to Bluetooth settings and make sure the device says it is connected.
  4. Start the scan again.


Why isn’t my scanner discoverable? 

BlueDriver devices are only discoverable for pairing during the first 60 seconds after being plugged into a running vehicle. After that, they switch to a non-discoverable mode. Initiate the scan as quickly as you can after plugging in the device. 

Still having trouble?

If these steps do not resolve the issue, please send your Dealer Relationship Manager the following information:

  • A video recording or screenshot of the error message
  • The type of phone you are using

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