Conversations (Chat and Messaging)

Learn how to begin accepting chats by updating your contact details, adding a profile photo, and installing the Chrome extension. Once you’re all set up, learn some best practices to make responding to chats efficient and error-free.

Learn how to create hotkeys for common phrases in Conversations, streamlining your communication with shoppers and enhancing your team's efficiency. This guide will empower you to set up templated responses, saving time and ensuring consistent messaging.

Learn how to set custom rollover rules, empower Call Center Agents, and align on departmental hours to ensure a seamless 24/7 customer experience between your dealership’s chat strategy and the Managed Chat Call Center Agents.

Learn how to use the Visitor Experience to personalize your chat interface. From adjusting brand colors for the chat icon and positioning to setting up proactive messaging and custom welcome cards, this article covers everything you need to create a seamless, branded shopper experience.

Learn how to use the Conversations admin settings to oversee performance, manage user and team settings, and customize the shopper experience.

Learn how AI-powered Conversations works and how to leverage the virtual assistant to provide 24/7 answers, improve operational efficiency, and bridge the gap between online research and in-person dealership visits.

Learn how to use Conversations reporting to monitor agent performance, track sales ROI from leads, and manage live chats. This article covers how to access the admin backend to make data-driven, operational decisions with your Dealer Inspire chat tool.