Shopper Experience Tools

How to set up and respond to chats

Learn how to begin accepting chats by updating your contact details, adding a profile photo, and installing the Chrome extension. Once you’re all set up, learn some best practices to make responding to chats efficient and error-free.

How to edit your dealer module

Learn how to edit your Cars.com dealer module from your Admin Dash or Dealer Dash. Update your About section, Highlights, and Service info to showcase your dealership.

Understanding Cars.com financing lead types

Learn the difference between Finance Intent and Prequalified leads. Understand what each type means and how to tailor your follow-up approach.

How to view and manage Cars.com financing leads

Learn how to view and manage Instant Financing leads in your CRM, Automatic, and RouteOne or Dealertrack. Includes filtering, application details, and deal management.

How to customize financing settings on your listings

Learn how to adjust your financing markups, lenders, and fees to match your dealership's finance process. Step-by-step guide for Premium and Premium+ dealers.

Troubleshooting financing lead delivery and access

Find solutions for missing leads, CRM delivery issues, Automatic login problems, and preapproval errors on your Cars.com listings.

How financing prequalification works for shoppers and dealers

See how Instant Financing helps shoppers explore financing on your VDPs and delivers finance-ready leads to your CRM. Covers the full process for shoppers and dealers.

How to enable or disable financing options on your VDPs

Control where Instant Financing appears on your Cars.com listings. Learn how to opt in, opt out, or adjust which inventory types display financing options.